Note: Today’s post is part of our “Editor’s Choice” series where we highlight recent posts published by our sponsors that provide supply chain insights and advice. This article is the second installment from Ben Smeland, Senior Software Engineer, at Lucas Systems, and continues to explore gamification in the warehouse.
In our first post on the use of gamification as an employee attraction and retention tool, we shared a short definition and dove a little deeper on two of the three pillars of gamification, personal pride and socialization. In this post, we’ll look at the third pillar, competition and offer a couple real world examples of its use in the warehouse and DC environment.
Competition is pretty simple and is the most widely known type of gamification. A talent lms study found that 89% of employees felt that when a specific task was gamified, they felt competitive and eager to complete it. Leaderboards on any manner of metric are an easy example of competitive gamification. Many organizations use these to enhance transparency and encourage a little friendly rivalry. The previously mentioned personal best metric could also let you know you are currently the 3rd fastest picker for the day, for the week, or for the past hour. Or it could let you know you just set a company record for the month. These simple numbers can provide motivation to workers who might like to “win.” Extending these competitive measures to the team environment can also enhance, teamwork, collaboration and the overall team environment.
One company who serves restaurants and food service companies in the New York tri-state area, utilizes a unique performance scoreboard featuring a picture of Yankee Stadium, where one of their customers operates. This scoreboard is used as a strategy to motivate order selectors to improve order picking accuracy by relating different ranges of achievement to different baseball feats (single, double, triple, home runs, etc.). Additionally, each month an individual order selector is given a “Golden Glove Award.”
In another example, a company has held family picnics that include truck and forklift “rodeos,” as well as voice picking races, where employees competed to demonstrate their skills using mobile applications. The organization set up two picking lines with identical tasks, timing all of the participants. They hooked up the user’s mobile computer to a wireless transmitter and patched the audio in to the PA system so that spectators could hear the racer’s dialogue with the brains, orchestration engine, and voice of the solution.. The competition also featured an accuracy component, assessing a penalty for every error.
Including a level of reward into the gamification is always key as it is a basic foundational element in driving motivation for human beings. But, be careful in this regard. Don’t just focus on external incentives like payments and prizes, but also include inherent rewards such as recognition, personal achievement, status and just plain old fun.
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